Where Is Unicorn?

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Step into a world of glitter, giggles, and gentle surprises with Where is Unicorn? - a magical lift-the-flap board book that invites little ones on a sparkly hide-and-seek adventure!

Perfectly sized for curious little hands, this joyful story helps children aged 1+ develop fine motor skills and early reasoning as they search through enchanted pages to find the elusive unicorn. With each sturdy flap they lift, your child’s imagination soars - building anticipation, encouraging prediction, and delivering delightful reveals with every turn.

Crafted with bold colours, engaging textures, and simple rhymes, this book supports early language development and visual tracking - key milestones in toddler learning. Parents will appreciate its durable design, while children will adore the glittery cover and friendly animal friends who help guide the way.

At Toybox Tales, we believe that every story is a learning opportunity - and Where is Unicorn? is the perfect companion for magical bedtimes, giggly afternoons, and rainy-day reading sessions.

Why You'll Love It:

• Supports Early Development: Encourages fine motor skills, memory, and language growth.

• Interactive Fun: Engaging lift-the-flap design keeps toddlers entertained and involved.

• Visually Stimulating: Bold illustrations and sparkly finishes add an extra dash of wonder.

• Durable for Little Hands: Built to last through countless adventures.

• A Thoughtful Gift: Ideal for baby showers, birthdays, or a special just-because treat.

📦 Recommended for children aged 1+
📚 Board book | 12 pages