Melissa & Doug | 2 in 1 Talking Ball

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Say hello to the perfect combination of play and learning! The Melissa & Doug 2-in-1 Talking Ball invites babies, toddlers, and preschoolers to explore early literacy and numeracy in a delightfully hands-on way. Toss, roll, kick, or catch—each movement sparks exciting auditory feedback, with the ball counting from 1 to 10 or singing the ABCs every time it’s caught. Simply flip a switch to change the mode and keep the fun rolling.

This clever learning toy features reversible fabric panels that transform the ball’s look and function—switch from colourful alphabet artwork to bold number illustrations, giving little ones visual cues to reinforce what they hear. Layered graphics introduce early learners to more advanced concepts, like odd and even numbers or vowels and consonants, through playful exploration.

Designed with sensory-rich textures, vibrant colours, and engaging sounds, this interactive ball keeps children captivated while nurturing key developmental skills. It encourages gross motor coordination, sensory awareness, language development, and problem-solving, all while delivering giggles galore.

Perfect for indoor play, the 2-in-1 Talking Ball is an engaging alternative to screen time, supporting active learning and physical movement that keeps kids busy, happy, and thriving.

✨ Why parents love it:

• Grows with your child, offering age-appropriate learning from babyhood to preschool

• Makes learning letters and numbers fun, natural, and memorable

• Encourages healthy movement while building confidence with every successful catch

🔑 Key features:

• Talking ball that counts to 10 or recites the ABCs when caught

• Reversible fabric panels swap between numbers and letters

• Soft, safe design for indoor tossing, rolling, and kicking

• Encourages sensory, motor, cognitive, and communication skills

• Ideal for ages 9 months+

• Requires 2 AAA batteries (not included)

🎁 A thoughtful, joy-filled gift for birthdays, holidays, or simply to celebrate milestones.

At Toybox Tales, we love finding toys that spark wonder, nurture development, and support parents every step of the way. This playful learning ball is a wonderful companion on your child’s journey to confidence and curiosity.