Kaiko Fidgets | Stretchy Sand

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Please note price is for ONE TUB of Stretchy Sand.  Assorted colours available, chosen at random when ordering online.

Kaiko Stretchy Sand – Single Tub 

Stretch, mould, and squish your way to calm with this addictive sensory sand.

Kaiko Stretchy Sand is the ultimate sensory play experience for children, teens, and adults who love tactile input. This magical sand stretches, moulds, and flows like kinetic dough, providing endless calming, creative fun while supporting fine motor skills and sensory regulation.

The warmer it gets in your hand the stretchier it becomes. Can add essential oils to it for extra sensory input and effect.  This product does have a slight smell in its natural form so if smells trigger it might not be for you. 

Why we love it at Toybox Tales

✔️ Incredibly stretchy and mouldable – satisfying for busy fingers and creative minds
✔️ Supports calm and focus – perfect for self-regulation at home, school, or therapy
✔️ Non-toxic and mess-free – easy to store and reuse without drying out
✔️ Great for strengthening hands and fingers – ideal for fine motor skill development

Product Features

• Includes: 1 x tub of stretchy sand

• Colour: Assorted – a random colour will be sent with each order

• Texture: Soft, stretchy, mouldable sand-like dough

• Age recommendation: 3+ years (supervision recommended for younger children)

• Packaging: Resealable tub for easy storage and long-lasting play

• Use: Stretch, pull, squish, mould, and fidget for calming tactile input and creative play

Perfect for:

• Children needing calming sensory tools for regulation

• Teens and adults who fidget to focus or reduce stress

• Occupational therapy kits for hand strengthening and tactile exploration

• Parents wanting a mess-free, engaging sensory play option at home

Comes with a little cutter shape in it.

Non toxic however it's not for eating. Not suitable for under 3 years of age. approx. 132 grams in packaging (110 grams of sand alone).  

At Toybox Tales, we love Stretchy Sand because it offers joyful, calming play that nurtures children’s creativity and confidence – turning sensory moments into magical adventures.

Not for children under 3 years of age.