I'm Toy | Melody Mix Wall Bench

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Introducing the Ultimate Music Bench—a fun and interactive toy that brings the joy of music to your little one's playtime. Designed with 12 different sound and music experiences, this sturdy plywood bench includes everything from a xylophone and drum to bells, maracas, and a cymbal. With a range of instruments like the triangle, tambourine shaker, and two-tone wood block, your child will be immersed in a world of rhythm and creativity. Plus, the bench is large enough for two children to play together, making it a wonderful way to share the fun!

Each piece has its own dedicated storage slot for easy clean-up, and the bench can be flat-packed when not in use, keeping your space tidy. Need more flexibility? The bench can even be mounted to the wall with the included hanging straps (wall bolts not included), giving you multiple options for setup.

Crafted from sustainable rubber wood, plywood, and composite wood, the Ultimate Music Bench is finished with non-toxic, child-safe paints and lacquers. While it’s perfect for early learning and musical discovery, please note it’s not a precisely tuned instrument—the natural variations in the wood create unique pitches, making it an authentic and eco-friendly choice.

At Toybox Tales, we believe in providing toys that spark creativity and exploration, all while being safe for your child and the planet. Let the music play!