Giant Gift Box - Safari

Toybox Tales Shipping Policy

Australia-wide delivery with care, speed, and transparency

1. Where We Ship
We proudly deliver to every corner of Australia – from capital cities to rural townships and remote communities.
At this time, international shipping is not available.

2. Shipping Rates
We aim to keep shipping simple and fair:

• Standard Shipping (orders under $200): $11.95
• Standard Shipping (orders $200+): FREE
• Express Shipping (small to medium packages): $19.95
• Express Shipping (large or bulky items): $39.95

Shipping rates are calculated at checkout based on your order value and item type.

3. Delivery Partners
We use a trusted mix of Australia Post and reliable courier services to get your order to you safely and efficiently.
Tracking details will be provided as soon as your order has been dispatched.

4. Bulky or Remote Deliveries
In rare cases, large or heavy orders going to remote locations may become uneconomical to ship at standard rates.

If this happens:

• We’ll contact you promptly with a revised shipping quote.
• Any additional postage costs will be charged at actual cost only, with your prior approval.
• No additional fees will ever be charged without your consent.

5. Shipping Timeframes
We dispatch orders as quickly as possible and aim to get your toys on their way within 1–2 business days.
However, please note that shipping times are not guaranteed and may vary due to carrier delays or peak periods.

Toybox Tales is not liable for delivery delays once your order is with Australia Post or our courier partners, but we’re always here to help if something goes wrong.

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

This giant gift set includes:

• over 5,000 midi beads in all the colours you will need
• 5 pegboards: giraffe, monkey, rhinoceros, ostrich and lion
• 16 bead supports
• ironing paper
• instructions

With Hama the possibilities are endless!

Ages 5+

Hama beads are a fun and inexpensive art form that inspires creativity. It can also help young children develop hand-eye coordination skills, and can assist with learning colour names, shapes and basic counting.

Designing your picture or pattern on the pegboard is easy, but some Hama beginners can get a bit intimidated by the ironing (fusing) stage. Here is a short description of how to do it:

-Use a level surface to place your beads on a pegboard. Once you’re happy with the design, preheat a dry household iron to its medium or high setting. Do not add water to your iron, otherwise the steam will ruin the beads! Cover the beads with a sheet of ironing paper. Keep the iron level and slowly move it in a circular motion for about 30 seconds while pressing the beads very gently.

-Try not to bump the beads from the pegboard. It is usually best to iron the beads on the edges of your design first to avoid them being pushed out before they are melted and fused together (doing them first basically seals the outline of your design). If some beads tip over, put away the iron straight away. If you do this you can rescue them by using a toothpick or a tweezer to place the beads back onto the pegs.

-When you’ve finished fusing one side, put something heavy and flat (eg. hardcover books) books on top of the ironing paper to even out the surface. Without this pressure being applied the heated beads may start warping. Leave the weight on for a minute or two. Once the beads cool off, slowly and carefully peel off the ironing paper. Then gently lift the fused beads (your design) from the pegboard and flip them over.

-Cover the other side with the ironing paper (which you can reuse as long as it is not damaged) and iron it evenly.
Don’t feel bad if your initial ironing attempts end up with over-heated beads, missing pieces, or an uneven surface; just experiment with small designs first to develop your ironing skills. You will soon be able to create larger and more amazing Hama beads designs.

Crafting with Hama beads is recommended for ages 5 and above. Of course, the ironing should only be done by an adult. Each Hama bead is only 5mm wide, so they can be difficult to handle for young kids – they may need some help but that just means that you can join in the fun and creativity!