GraviTrax - Action Pack Dipper

Toybox Tales Shipping Policy

Australia-wide delivery with care, speed, and transparency

1. Where We Ship
We proudly deliver to every corner of Australia – from capital cities to rural townships and remote communities.
At this time, international shipping is not available.

2. Shipping Rates
We aim to keep shipping simple and fair:

• Standard Shipping (orders under $200): $11.95
• Standard Shipping (orders $200+): FREE
• Express Shipping (small to medium packages): $19.95
• Express Shipping (large or bulky items): $39.95

Shipping rates are calculated at checkout based on your order value and item type.

3. Delivery Partners
We use a trusted mix of Australia Post and reliable courier services to get your order to you safely and efficiently.
Tracking details will be provided as soon as your order has been dispatched.

4. Bulky or Remote Deliveries
In rare cases, large or heavy orders going to remote locations may become uneconomical to ship at standard rates.

If this happens:

• We’ll contact you promptly with a revised shipping quote.
• Any additional postage costs will be charged at actual cost only, with your prior approval.
• No additional fees will ever be charged without your consent.

5. Shipping Timeframes
We dispatch orders as quickly as possible and aim to get your toys on their way within 1–2 business days.
However, please note that shipping times are not guaranteed and may vary due to carrier delays or peak periods.

Toybox Tales is not liable for delivery delays once your order is with Australia Post or our courier partners, but we’re always here to help if something goes wrong.

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Watch your marble dip down a level with the “GraviTrax Dipper”!

Dip down between levels! The Dipper will take your marble, pick it up, move down a level and drop it. Use this extension for a dynamic way to change between the levels in your tracks. You can control what side the ball will leave the Dipper allowing you to continue building in the right direction. Combined with the GraviTrax Starter Set, the Dipper will guarantee fast-paced fun and action-packed tracks!

This STEM system [Science, Technology, Engineering and Maths] is an ideal one to teach kids about gravity, magnetism, kinetic energy and fun. Hit a snag? Freestyle with your own track design or use the tasks and blueprints included to help you to get started in the world of GraviTrax! Are the gravity spheres stopping or flying off before reaching the end target? Time for some problem solving. Rebuild and try something different! The GraviTrax track system can be extended indefinitely with extra track packs and add-on’s – each sold separately. 

What makes a great toy? GraviTrax checks all the boxes! It’s a creative, modular, expandable track system that challenges children to use their imagination to design and build their own marble runs! Electronic-free, GraviTrax construction sets use STEM-friendly concepts while building critical thinking and problem-solving skills. Completely open-ended, every GraviTrax set has a boredom-busting variety of play options for hours of fascinating fun. Once the basics are mastered, simply add expansion sets and accessories to propel those metal marbles around the tricked-out track of your dreams!

Comes complete with 1 Dipper tile, 4 height tiles and instructions.

Lasting durability for girls and boys ages 8 and up, it’s the learning toy children (and savvy adults) return to over and over again!

Specification

• Players: 1 - any
• Age: 8+
• Box size: 19 x 19 x 5 cm
• Puzzle size: 19 x 19 x 4,8 cm