Evi Love Puppy Fun

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Meet Evi Love and her adorable furry friends in the Puppy Fun playset! This charming toy inspires imaginative play as kids care for Evi and her cute puppies, creating heartwarming stories of love and friendship. From feeding time to outdoor adventures, the playset encourages role-playing, helping children develop empathy and social skills.

The set includes a beautifully detailed Evi doll, two delightful puppies, and essential puppy accessories like a food bowl, bone, and leash, adding a realistic touch to every playtime adventure. Compact and easy to carry, it’s perfect for playdates or on-the-go fun.

Key Benefits:

• Imaginative Role-Playing: Sparks creativity as kids care for Evi and her puppies.
• Skill Development: Encourages empathy and social interaction.
• Complete Playset: Includes doll, puppies, and accessories for versatile storytelling.

Perfect For:

Children who adore dolls and animals. Whether it’s feeding the puppies or taking them on little adventures, this playset will keep kids entertained while fostering nurturing qualities.

Would you like tailored content to promote this set as a gift idea or suggestions for bundling with other Evi Love products?