Connetix | Pastel Rectangle Pack 24 Piece

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Spark imagination and creativity with our 24 Piece Pastel Rectangle Pack!

Featuring three rectangle sizes in our eight award-winning pastel colours, this pack encourages children to explore STEAM learning while they build and explore, bringing big ideas to life.

Exclusively designed to be the same length as two, three or four standard Connetix squares connected together, this pack will give your builds the extra stability and structure you need to create bigger, more complex designs.

Inspire big ideas with multiple connection points and strong magnets as children explore their imagination to create long ramps, car tracks, roads, colourful carparks, towers and houses, plus so much more. Our strong rectangles are also perfect for supporting bigger builds such as large rockets, magnificent castles, and TALLER, more complex ball run creations!

As a high-quality, open-ended quality toy, Connetix will grow WITH children as they learn, and their play becomes more complex. Complement your pack with our 106 Piece Pastel Ball Run Pack or discover more magnetic tile shapes with our 48 Piece Pastel Shape Expansion Pack!

Enter a world of creativity and construction with our 24 Piece Pastel Rectangle Pack!

• 8 x short rectangle (2 standard Connetix squares long)
• 8 x medium rectangle (3 standard Connetix squares long)
• 8 x long rectangle (4 standard Connetix squares long)

For ages 3 years and up.