Connetix | Bright Portal Pack 48 Piece

Toybox Tales Shipping Policy

Australia-wide delivery with care, speed, and transparency

1. Where We Ship
We proudly deliver to every corner of Australia – from capital cities to rural townships and remote communities.
At this time, international shipping is not available.

2. Shipping Rates
We aim to keep shipping simple and fair:

• Standard Shipping (orders under $200): $11.95
• Standard Shipping (orders $200+): FREE
• Express Shipping (small to medium packages): $19.95
• Express Shipping (large or bulky items): $39.95

Shipping rates are calculated at checkout based on your order value and item type.

3. Delivery Partners
We use a trusted mix of Australia Post and reliable courier services to get your order to you safely and efficiently.
Tracking details will be provided as soon as your order has been dispatched.

4. Bulky or Remote Deliveries
In rare cases, large or heavy orders going to remote locations may become uneconomical to ship at standard rates.

If this happens:

• We’ll contact you promptly with a revised shipping quote.
• Any additional postage costs will be charged at actual cost only, with your prior approval.
• No additional fees will ever be charged without your consent.

5. Shipping Timeframes
We dispatch orders as quickly as possible and aim to get your toys on their way within 1–2 business days.
However, please note that shipping times are not guaranteed and may vary due to carrier delays or peak periods.

Toybox Tales is not liable for delivery delays once your order is with Australia Post or our courier partners, but we’re always here to help if something goes wrong.

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Featuring eight bright colours, this pack includes three different sized squares designed to neatly nest together to take open-ended play and STEAM learning to a whole new level. The large and standard portal tiles – with their unique open-frame design, unlock innovative ways to engineer and build with multiple magnetic connection points on the inner and outer edges; while the mini-squares showcase the CONNETIX Smart-Spin technology, allowing magnets to rotate up to 360 degrees within the tile to build in new directions and discover exciting construction possibilities.  

Ultimate Educational Toy 
Simply mix and match pieces to create intricate and complex designs, from charming houses to architectural wonders, futuristic spacecrafts, quirky faces, tunnels, kaleidoscopes of colour, plus so much more. With limitless combinations to explore, the Portal Pack is the ultimate educational and STEAM learning toy. Watch as children discover their potential and navigate their world through play as they explore concepts of balance and stability, pattern recognition and design, whilst building lifelong MESH skills such as problem solving, emotional regulation, perseverance and so much more! 

Open-ended Play 
With so many unique ways to play, this pack will grow WITH children as they learn and develop. Offering a unique tactile feel, fun colour combinations and multi-dimensional creative possibilities, the portals are loved by kids and adults alike – providing the perfect toy for the whole family. Compatible with the entire CONNETIX range and a seamless addition to existing magnetic tile collections, this pack is a gamechanger for expanding play possibilities and enjoying endless adventures for years to come.  

High-quality with Enhanced Safety Features  
CONNETIX tiles are built to last with an exclusive bevel design that provides added strength while offering beautiful clear refractions. Combined with strong magnets, CONNETIX allow children to build bigger and expand the possibilities of construction play.   

Each tile is strongly secured with ultrasonic welding and rivets, made with non-toxic ABS plastic, that is BPA and phthalate free, ensuring enhanced safety and durability. Recommended for and enjoyed by builders 3+ years.  

Package Contents

Each pack includes: 

• 8 x Large portals
• 8 x Standard portals
• 32 x Mini squares
• Inspiration Book