Steffi Love Kevin (Assorted)

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Expand your child’s Steffi Love universe with the Kevin Doll Set - Assorted Styles, exclusively available at Toybox Tales. Suitable for children aged 3 and up, Kevin is ready to join Steffi on all sorts of imaginative escapades, from casual outings to glamorous events.

Each set includes a Kevin doll dressed in one of two stylish outfits. Choose from a smart casual look perfect for a day in the city, or a sleek suit ready for an evening event. Kevin’s outfits are designed with attention to detail and made from durable, child-safe materials, ensuring that he’s not only a fun companion but also a durable one for all kinds of play scenarios.

Kevin’s role as Steffi’s friend introduces children to diverse social interactions and storytelling possibilities, helping to develop their social skills and emotional understanding through role-play. Children can create dynamic stories that foster communication and decision-making skills, exploring friendship, adventure, and daily routines.

Key Features:

• Includes one Kevin doll with articulated limbs for realistic play
• Two assorted styles: smart casual wear and formal evening wear
• Encourages imaginative storytelling and role-playing
• Helps develop social skills and emotional intelligence
• Safe for young children, made with non-toxic materials

The Steffi Love Kevin Doll Set - Assorted Styles is a wonderful addition to any child’s play collection, providing a new character for stories and adventures. Ideal for birthdays, holidays, or as a surprise gift, Kevin is ready to inspire and engage in all of your child’s imaginative tales. Collect both styles to complete your child’s interactive play universe!