Cooee | Ultimate Disc

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

The Cooee Ultimate Disc is the perfect addition to your outdoor fun, offering a thrilling and energetic way to enjoy time with family and friends. Whether you’re at the park, beach, or in the backyard, this lightweight and durable flying disc is designed for smooth, accurate throws and long-distance flights, making it ideal for friendly games or competitive play.

Perfect for All Skill Levels: Whether you’re a beginner or an experienced player, the Cooee Ultimate Disc is easy to throw and catch, making it a great choice for all ages and skill levels. Perfect for casual tosses or more structured games.

Durable and Lightweight Design: Made from high-quality materials, this disc is both sturdy and lightweight, allowing it to glide effortlessly through the air while withstanding hours of outdoor play.

Ideal for Outdoor Fun: The Cooee Ultimate Disc is great for any outdoor setting, from the park to the beach. Its aerodynamic design ensures smooth and long-distance flights, adding a competitive edge to any game.

Bright and Eye-Catching: The disc comes in vibrant colors, making it easy to spot as it soars through the air, and adding a fun splash of color to your outdoor activities.

Experience endless fun with the Cooee Ultimate Disc, available at Toybox Tales—your destination for exciting outdoor games and family-friendly fun!