Cooee | Pool Basketball

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

The Cooee Pool Basketball Set brings the excitement of basketball right into the pool, providing hours of splash-filled fun for family and friends. Perfect for pool parties or lazy summer days, this set includes everything you need for some friendly competition or solo practice while cooling off in the water.

Fun for All Ages: Whether you're shooting hoops or playing a full game, the Cooee Pool Basketball Set is designed for players of all ages, making it perfect for family fun or gatherings with friends.

Durable and Water-Resistant: Built with high-quality, water-resistant materials, this pool basketball set is designed to withstand the rigours of water play. The sturdy hoop stays afloat, while the lightweight ball is easy to handle, ensuring long-lasting enjoyment.

Quick and Easy Setup: The Cooee Pool Basketball Set is easy to set up and floats effortlessly in the water, so you can dive straight into the fun. Simply place it in the pool and start shooting!

Great for Pool Parties: This set adds a competitive edge to your pool time, making it perfect for entertaining guests at pool parties or keeping the kids engaged during long summer days.

Bring some excitement to your pool with the Cooee Pool Basketball Set, available at Toybox Tales—your destination for outdoor and water fun that the whole family will love!