Timio Player with 5 Discs in 8 Languages

Toybox Tales Shipping Policy

Australia-wide delivery with care, speed, and transparency

1. Where We Ship
We proudly deliver to every corner of Australia – from capital cities to rural townships and remote communities.
At this time, international shipping is not available.

2. Shipping Rates
We aim to keep shipping simple and fair:

• Standard Shipping (orders under $150): $11.95
• Standard Shipping (orders $150+): FREE
• Express Shipping (small to medium packages): $19.95
• Express Shipping (large or bulky items): $39.95

Shipping rates are calculated at checkout based on your order value and item type.

3. Delivery Partners
We use a trusted mix of Australia Post and reliable courier services to get your order to you safely and efficiently.
Tracking details will be provided as soon as your order has been dispatched.

4. Bulky or Remote Deliveries
In rare cases, large or heavy orders going to remote locations may become uneconomical to ship at standard rates.

If this happens:

• We’ll contact you promptly with a revised shipping quote.
• Any additional postage costs will be charged at actual cost only, with your prior approval.
• No additional fees will ever be charged without your consent.

5. Shipping Timeframes
We dispatch orders as quickly as possible and aim to get your toys on their way within 1–2 business days.
However, please note that shipping times are not guaranteed and may vary due to carrier delays or peak periods.

Toybox Tales is not liable for delivery delays once your order is with Australia Post or our courier partners, but we’re always here to help if something goes wrong.

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

TIMIO is a screen-free, interactive and educational audio player that grows with kids from infancy into grade school while developing their vocabularies and imaginations. Learn the alphabet, numbers, colours and shapes, listen to stories, music and sounds. All this in 8 languages!

TIMIO is interactive and easy to use

TIMIO works straight out of the box without internet or screen. Simply press the button to select a language. Then place a magnetic disc on TIMIO, tap an image and listen to sounds, words, music, stories and quizzes. TIMIO’s design is so simple that even the littlest hands can play with it independently.

With its ergonomic handle TIMIO becomes your child’s companion wherever he or she goes - even on long car, train or plane rides!

TIMIO helps your child grow and grows with your child

The collectible discs offer a broad range of fun, exciting and engaging content (sounds, quizzes, music, vocabulary, children songs, stories and fairy tales) for multiple ages on multiple subjects (e.g. animals, alphabet, numbers, colours, instruments) and in multiple languages (English, German, French, Spanish, Italian, Portuguese, Dutch, Mandarin). More than 6 hours of edutainment in each of the 8 languages!

Your child develops in his or her unique way. The youngest will listen to sounds and images that turn into vocabulary. Placing the discs on TIMIO and tapping an image help develop their motoric skills. Older children answer quizzes, listen to stories to relax or music to make them move. And the oldest ones discover new languages to learn about diversity and cultural awareness.

What does the TIMIO Starter Set include?

The TIMIO starter set comes with the TIMIO player, 5 discs with content of approx. 90 minutes (varies per language) and a storage bag for the discs. 

There are 20 more engaging discs sold separately in 4 sets with 5 discs each.

TIMIO features: 

• Age: 2+ years
• More than 6 hours of edutainment per language
• On/Off switch, automatic switch-off after 10 minutes
• Switch to activate quiz mode
• Language switch to activate content in 8 languages (English, German, Spanish, French, Dutch, Italian, Portuguese, Chinese Mandarin)
• Portable with its ergonomic handle and handy disc storage bag, practical for traveling
• Headphone jack
• 12 LED lights for better play experience
• 3 volume settings
• Works on 3 regular or rechargeable AA batteries (not included)
• Food grade, safe BPA free plastics
• Toy safety certifications for Europe, US/Canada
• Designed in the Netherlands, manufactured in China