Magna-Tiles | Cat Tree 13 Piece

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Whisker-twitching fun awaits with the Magna‑Tiles® Cat Tree 13‑Piece Set – a delightful mini-build perfect for curious young cat lovers. Featuring an adorable feline figure and vibrant magnetic tiles, this compact set encourages imaginative small-world play, empathy, and early STEAM skills.

Kids aged 3+ can create cosy hideouts, towering scratch posts or kitty play spaces while developing fine motor skills and spatial reasoning through hands-on exploration. Whether you're adding to an existing Magna‑Tiles® collection or gifting a playful standalone set, this charming cat tree is the purr-fect blend of creativity and construction.

Compatible with all other Magna‑Tiles® sets, this feline-friendly collection invites endless expansion – from Pet Playhouse to Puppy Park – allowing imaginative worlds to grow right alongside your child.

At Toybox Tales, we believe in toys that nurture, engage, and encourage meaningful play – and this cat-centric set does just that, one paw at a time.

Why Families Love It:

• 13 magnetic pieces, including a cat figure and themed tiles

• Encourages imaginative play and role-playing

• Supports fine motor skills and early engineering concepts

• Compatible with all Magna‑Tiles® sets for seamless expansion

• Crafted from food-grade, non-toxic ABS plastic – safe and easy to clean